Recently, our customized shisha charcoal pillow packing machine has passed factory inspection and been shipped to the UAE, tailored to meet the local hookah charcoal packaging needs.
Customer background and packaging needs
The customer is a renowned charcoal processing and sales enterprise in Dubai, UAE, mainly producing and wholesaling high-quality shisha charcoal and coconut shell charcoal. Its products are supplied to local merchants and exported to neighboring Gulf countries, with a good market reputation.
As the business expands, the customer found manual packaging inefficient, with poor sealing and easy product damage. After comparing suppliers, they chose our pillow packing machine to realize automatic, efficient packaging and enhance product competitiveness.
Shisha charcoal pillow packing machine core features
This shisha charcoal pillow packing machine is customized for hookah charcoal tablets, with core advantages that perfectly meet the customer’s needs:
It has adjustable packaging speed (30-80 bags/min), replacing manual work and boosting efficiency. Advanced sealing technology ensures tight packaging, preventing moisture and dust to extend product shelf life. The pillow-shaped packaging is beautiful, convenient for transportation and display.
Made of high-quality carbon steel and 304 stainless steel (material contact parts), it is durable, corrosion-resistant and easy to clean, complying with UAE safety standards. It is easy to operate, with a fault alarm function to ensure stable operation.
Machine packaging & loading shipment scene
To ensure safe transportation, our team packaged the machine with waterproof, dustproof and shockproof film. Vulnerable parts and accessories were packed separately in shockproof cartons with clear marks.
At the loading site, workers hoisted the machine into the container and fixed it firmly with belts and shock-absorbing pads to avoid damage during sea transportation. The equipment has set sail and will arrive at the UAE port as scheduled.
Comprehensive after-sales service support
We provide full after-sales support for the customer. After equipment arrival, our technical team will offer remote installation guidance, debugging and operation training until the staff can operate proficiently.
We offer a 12-month warranty, free spare parts replacement for non-human failures, long-term spare parts supply and 24-hour online technical support to ensure stable operation of the production line.